You may request to cancel an order at any time before it ships.
To request cancellation, email Hello@woolweft.com as soon as possible with your order number and the email address used to place the order. A cancellation is not confirmed until we send you written confirmation.
We process orders promptly, so we cannot guarantee that a cancellation request will be received before shipment. Once an order has shipped, it cannot be cancelled. You may request a return after delivery in accordance with our Return and Refund Policy.
If we successfully cancel a paid order, the refund will be sent to the original payment method. Your bank or payment provider may need additional time to post the refund.
Wool & Weft may cancel an order because of unavailable stock, pricing or listing errors, payment issues, suspected fraud, or an inability to deliver to the address provided. If we cancel a paid order, we will notify you and refund the amount due.
Nothing in this policy limits rights available under applicable consumer law.
Last updated: September 19, 2026