Wool & Weft currently ships to:
- Australia
- Canada
- New Zealand
- United Kingdom
- United States
Estimated delivery time
Our estimated delivery time is 5–8 business days. Business days exclude weekends and public holidays. This is an estimate rather than a guarantee. Delivery may take longer because of customs processing, carrier delays, severe weather, peak periods, an incorrect address, or other circumstances outside our control.
Order processing and tracking
Once your order has been prepared and dispatched, we will send shipping confirmation and tracking information when tracking is available. Tracking updates can take time to appear after dispatch.
Shipping charges
Any shipping charges available for your order will be shown at checkout before you pay.
Customs, duties, and taxes
International orders may be subject to import duties, taxes, customs charges, or handling fees imposed by the destination country. Unless these charges are expressly included at checkout, they are the customer’s responsibility. Customs processing may affect delivery time.
Address changes
Please check your delivery address carefully before placing an order. If you need to request a correction, contact Hello@woolweft.com as soon as possible. We cannot guarantee changes after an order has entered fulfillment or shipped.
Delayed, lost, or damaged deliveries
If tracking shows an unusual delay, or your parcel arrives damaged, email Hello@woolweft.com with your order number and relevant photos where applicable. We will review the issue and work with the carrier. A parcel marked delivered by the carrier may require investigation before a replacement or refund can be considered.
Contact
For shipping questions, contact Hello@woolweft.com.
Last updated: September 19, 2026