We want you to be happy with your purchase. You may request a return within 30 days after delivery.
Return eligibility
To be eligible for a return, an item must be unused, unworn, unwashed, and in its original condition, with any tags and original packaging included. You will also need proof of purchase.
Please do not send an item back without first receiving return instructions from us.
Starting a return
Email Hello@woolweft.com within 30 days after delivery. Include your order number, the item you want to return, and the reason for the return. If the item is damaged, defective, or incorrect, include clear photos.
If the return is approved, we will provide return instructions and the return destination. Items sent without approval may not be accepted.
Return shipping
For change-of-mind returns, the customer is responsible for return shipping costs and for ensuring the parcel reaches us safely. Original shipping charges are not refundable unless required by law.
If the item is damaged, defective, or incorrect, contact us before returning it. We will review the issue and provide an appropriate remedy, which may include return shipping instructions, a replacement, repair, or refund.
Non-returnable items
For hygiene and safety reasons, personalized or made-to-order items, gift cards, and items marked final sale are not returnable unless faulty or otherwise required by law. Please contact us if you are unsure whether an item is eligible.
Inspection and refunds
We will notify you after we receive and inspect the return. If approved, the refund will be sent to the original payment method. Processing times vary by bank or payment provider.
We may reduce or decline a refund where an item has been used, damaged after delivery, returned incomplete, or falls outside this policy, except where applicable law requires otherwise.
Exchanges
To request an exchange, contact Hello@woolweft.com. Exchanges depend on stock availability. In some cases, the quickest option may be to return the original item and place a new order.
Consumer rights
Nothing in this policy limits rights or remedies available under applicable consumer protection law, including rights relating to faulty, unsafe, or misdescribed goods.
Last updated: September 19, 2026