Where do you ship?
We currently ship to Australia, Canada, New Zealand, the United Kingdom, and the United States.
How long does shipping take?
Estimated delivery is 5–8 business days. Weekends and public holidays are excluded. Customs, carriers, weather, and peak periods can occasionally cause delays.
How can I track my order?
When tracking is available, we will send it after your order has been dispatched. It can take a little time for the first carrier update to appear.
Can I change my delivery address?
Email Hello@woolweft.com as soon as possible. We will try to help, but we cannot guarantee an address change after the order enters fulfillment or ships.
Can I cancel my order?
You may request cancellation before your order ships. Email Hello@woolweft.com with your order number. A cancellation is confirmed only when we reply with written confirmation.
What is your return policy?
You may request a return within 30 days after delivery. Items generally need to be unused, unworn, unwashed, and returned in their original condition with tags and packaging. See our Return and Refund Policy for full details.
What if my item is damaged, defective, or incorrect?
Email Hello@woolweft.com with your order number and clear photos. We will review the issue and arrange an appropriate solution.
Who pays for return shipping?
Customers are responsible for return shipping on change-of-mind returns. If an item is damaged, defective, or incorrect, contact us before sending it back so we can provide instructions.
Will I pay customs charges?
International orders may attract duties, taxes, or customs fees. Unless these are expressly included at checkout, they are the customer’s responsibility.
How do I contact Wool & Weft?
Email Hello@woolweft.com. Include your order number when asking about an existing order.