Wool & Weft respects your privacy. This policy explains how we collect, use, disclose, and protect personal information when you visit our store, place an order, contact us, or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect:
- Contact details, such as your name, email address, phone number, billing address, and delivery address
- Order, payment, transaction, return, and customer-service information
- Account information and preferences
- Device, browser, IP address, cookie, and website usage information
- Marketing preferences and interactions with our messages
- Information you choose to provide when contacting us
Payment details may be processed directly by payment providers and might not be stored by Wool & Weft in full.
How we use information
We may use personal information to:
- Process, fulfill, deliver, and manage orders
- Provide customer support and communicate about your order
- Process returns, refunds, and fraud checks
- Operate, secure, troubleshoot, and improve our store
- Personalize your experience and measure store performance
- Send marketing communications where permitted, with an option to unsubscribe
- Meet legal, tax, accounting, regulatory, and enforcement obligations
How we disclose information
We may disclose information to service providers that help us operate the store, including Shopify, payment processors, delivery carriers, analytics providers, marketing providers, professional advisers, and technology vendors. We may also disclose information where required by law, to protect rights and safety, in connection with a business transaction, or with your direction or consent.
Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services. Information may be processed in countries other than your own and may be subject to different laws.
Cookies and similar technologies
We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand use, prevent fraud, and support analytics and advertising. See our Cookies Policy for more information and available choices.
International data transfers
Because we sell and use service providers internationally, personal information may be transferred to and processed in countries outside your place of residence. Where required, appropriate safeguards are used for these transfers.
Data retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal obligations.
Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, or objection, or to withdraw consent. You may also have the right to opt out of certain data sharing or targeted advertising. These rights can be subject to legal exceptions.
To make a privacy request, email Hello@woolweft.com. We may need to verify your identity before completing the request. You can unsubscribe from marketing emails using the link in the message.
Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children contrary to applicable law. A parent or guardian who believes a child has provided information may contact us.
Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No transmission or storage method is completely secure.
Complaints
Contact us first at Hello@woolweft.com with a privacy concern. Depending on where you live, you may also have the right to complain to your local privacy or data protection authority.
Changes to this policy
We may update this policy to reflect changes to our practices, services, or legal obligations. The revised version will be posted with a new effective date.
Contact
Business name: Wool & Weft
Email: Hello@woolweft.com
Last updated: September 19, 2026